General Contracting Conditions
1. Parties and acceptance of the General Conditions of Contract:
(hereinafter also general conditions or CGC):
From one part, the supplier of the products, Menorca Flower S.L. (hereinafter also the provider), with registered office at Carrer Bishop Severo 28, 07750 Ferreries, Balearices, Spain, N.I.F. B09756560, telephone customer Support +34 613 04 00 05, and e-mail: Hola@menorcaflower.com, being the owner of the website https://menorcaflower.com, it exposes the contractual document that will govern the contracting of products through the website.
And from another, the User - Client (From now on the user), registered on the website through a username and password, on which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
Both accept this document, and leads to the user:
a. He has read, understand and understand what he exposed here.
b. Which is a person of legal age and with sufficient capacity to hire.
c.. That assumes all the obligations arranged here.
d. That has read and accept those present general Purchase Conditions from the moment you acquire any product offered.
This document can be printed and stored by users.
The provider makes available to these the address of e-mail hola@menorcaflower.com to raise any doubt about these conditions.
These conditions will have an indefinite validity period and will be applicable to all hiring performed through the provider's website.
The provider reserves the right to unilaterally modify such general conditions, without this may affect the goods or promotions that were previously acquired to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.
It is advisable that it keep a copy of the data contained in the products purchased.
Menorca Flower S.L. it is not responsible for any loss of data, files or any damage that will result from a backup failure by the user of the data contained in the products purchased such as memory cards.
Menorca Flower S.L. is not responsible for the consequences that might result from inadequate use of products for sale on the web.
Civil liability Menorca Flower S.L. for the products supplied is limited to the amount of the same, the user refuses to claim any liability to the provider for any concept in any case of dissatisfaction of the products acquired on the web HTTPS://MENORCAFLOWER.COM, as well as possible errors, slow access or errors in access to the web, including data loss or other information that might exist on the computer or network of the user that accesses the web.
Menorca Flower S.L. is a company specializing in the distance sale of preserved natural flower products. Menorca Flower S.L. sells your products on the Internet via your website and/or by phone https://www.menorcaflower.com/gb/ o whatsapp 613 04 00 05. Menorca Flower S.L. possesses the physical store in reel Bishop Severo 28, Ferreries Menorca (ISLAS BALEARES) for the sale of your products
2. CONTRACT OBJECT:
2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of purchase-sale born between the provider and the user at the time when it accepts these conditions of purchase during the online contracting process by checking the corresponding box. These CGCs will apply from the day the order is made.
The contractual relationship of sale entails the delivery, in exchange for a certain and publicly exposed price through the website, of a specific product.
2.2 Territory of implementation: The HTTPS://MENORCAFLOWER.COM virtual shop is active throughout Spain/Europe/UNITED KINGDOM EXCEPT
2.3 Capacity to hire: In order to place an order, it should be of legal age and have the capacity to hire.
2.4 Acceptance of the client: Validation of an order through the web HTTPS://MENORCAFLOWER.COM it is performed by email and also implies the automatic acceptance of the CGC. These conditions are available on the web HTTPS://MENORCAFLOWER.COM or, if you wish and request, we can put it at your disposal by email.
2.5. Modification of General Condition Conditions: Menorca Flower S.L. reserves the right to make changes and / or modifications in those CGC present. We advise our customers to review them regularly. In case these changes or modifications were introduced once an order is made, the current conditions will be applied on the date on which said order was made.
3. Information provided on the Web https://menorcaflower.com:
3.1 Pricing: The prices of the products are those shown in each product on our website https://menorcaflower.com
3.2 Product information: The information that appears in our advertising, brochures, other written material, on our website or that provided by A. It is an invitation to make a purchase. The contents of https://menorcaflower.com are in constant renovation and update to offer our clients the most complete and detailed information possible. All contractual information present at https://menorcaflower.com are shown in spanish language (Spanish) and communication with customers and users, as well as the formalization of the contract, will be held in this language, although, if desired by the client can be done in Catalan or another language, always indicating before starting the hiring procedure.
.3.3 Availability of the Product / S: There may be times when it is impossible to supply all the products because they are not in stock or available at the time of purchase. In these cases, the product in question will be visible, but not available for purchase.
3.4 Nullification Right: Menorca Flower S.L. reserves this action (nullification right) of sending a particular product that does not meet the quality requirements taxes on all HTTPS products: //MENORCAFLOWER.COM. For the case that this lack of quality was detected, the customer service of Menorca Flower S.L. you will suggest a replacement product and, if the replacement is not from the client's liking, it will proceed to the reimbursement of the cost of that product.
3.5 Orders 24h or 48h, every day of the year: The order reception schedule is twenty-four (24) hours three hundred and sixty-five (365) days of the year, although no orders made after eighteen (18:00) will not be processed hours, staying for the next business day in Alaior. The orders that are received from Friday to Sunday they will be processed for the days after Monday to Monday or first business day, (or first business day following). After that time they will be processed on Monday and delivered in 24h or 48h, in the peninsula and the stipulated in the corresponding section for orders outside the peninsula.
3.6 Fraud: Menorca Flower S.L. suspicate or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.
4. Purchase Procedure:
The user in order to access the products offered by the provider, must be registered through the website through the creation of a user account. For this, the user must provide freely and voluntarily the personal data that will be required.
The user will select a username and password, committing to diligent use of them, and not put them available to third parties, as well as to communicate to the provider the loss or theft of them or possible access by an unauthorized third party, in such a way that This procedures immediate blockage.
The user will not be able to choose as a username words that are as an end, the confusing to others by identifying it as a member member of the provider, as well as evil expressions, insulting and in general, contrary to the law or the demands of morality and good customs.
Once the user account is created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 Services of the Information Society and Electronic Commerce, the procurement procedure will follow the following steps:
1.Escoger the product by clicking on it, and will be added automatically in the "shopping cart".
2. If you want to add more products, you must select the "Continue shopping" option. If you have added any that you do not want, you must click on the option to delete the shopping cart.
3.Escogido/s the product / s, you must click on the Finish tab, to place the order. When clicking in this option, the confirmation of the purchase will appear (summary summary, its data and a chosen payment form).
4. The user's credentials will be requested, through three forms:
a. User registration: If it is not a previously registered user, in order to make the purchase (said record is free), a data collection form (where you will have to accept the privacy Policy and legal notice. Once this is completed, you will receive an e-mail confirmation e-mail in the email address.
b. If you are already registered and outside the customer: you can access your data by clicking on the user button already registered, insert your username and password
c.. Buy as a guest: A series of personal data is requested to be able to place the order and subsequent delivery, and then the user's consent is requested to save your data. If you lend it, it is saved and sent product information if you allow it, if not the data will be saved for future purchases only.
The spam and spam controls of your email input tray have to be reviewed and whenever the contact data that provides are correct.
5. Once registered, an observation screen will appear, where you can indicate the delivery time; a check box that must mark it since it is the acceptance of these general contracting clauses and the privacy Poly.
6. To finish the process, you must click on the Finish button
In any case, the provider's hiring platform will inform the user, once the hiring procedure is completed, via email with respect to all features, price, transportation forms, recruitment date and delivery deadlines purchased.
If there is any type of error in the indicated address or at any other point of the order, you must immediately notify you to the e-mail address that will appear on the web to proceed to the correction of this error.
In view of any questions you can contact our customer service through any of the methods that are provided on the web HTTPS://MENORCAFLOWER.COM.
Menorca Flower S.L. it will provide customer service for free through our contact email hola@menorcaflower.com, if you choose another alternative means of communication, the user is the one who must take charge of the particular cost of it.
Menorca Flower S.L. it puts at your disposal telephones in Spain subject to the cost of your telephony operator.
Buy as a guest
This website also allows the purchase through the purchase functionality as a guest. In this mode of purchase, you will only be requested the essential data to be able to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as an unregistered user.
5. Shipping:
5.1 Transport company: will be held through the MRW
5.2 Shipping costs: Standard shipping costs will not apply expenses for Peninsula and Balearic shipments.
5.3 Shipping address:
Shipping address: The delivery of orders will be made at the delivery address designated freely by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not become realized as the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made due to the causes of shipping company, assigned For this purpose, as is the absence of the recipient.
Shipping address: The delivery of orders will be made in three possible ways:
a. At the delivery address designated freely by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not become realized as the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made due to the causes of shipping company, assigned For this purpose, as is the absence of the recipient;
b. At the registered office of Menorca Flower S.L. ,Carrer Bishop Severo 28, 07750 Ferreries, Balearic Islands, Spain, (Balearic Islands) .
c.. At the collection points of shopping points of sale and peninsula.
Notwithstanding the foregoing, the provider has adopted the measures required to a diligent merchant to make the delivery under agreed time, so he can not be charged any responsibility against the provider.
Shipments are only made to destinations in Europe and Spain: Peninsular, Balearic Islands. AND ON Europe, Germany, Italy, France and Portugal
Menorca Flower S.L. it will put all the means at your fingertips so that your order is delivered within the deadline that appears on our website at the date of issuance of the order confirmation.
5.4 Delivery times: The delivery time once the product is finished and prepared for shipment is usually between 2 and 5 days, depending on the area, national or international according to the destination population and the chosen payment form. This term is understood as long as the availability of the service has been confirmed and verified the full payment of the order. In the case of products not available at the time of purchase, our customer service can provide you with availability information.
If you have requested several products in the same order, keep in mind that you can have different availability dates, in which case you could receive them in different dates. Note that, in the absence of any of the references at the time of shipment, you are entitled to the cancellation of the order at any time before the sending of it by contacting our customer service through the following email address: HELA@MENORCAFLOWER.COM indicating The order number.
5.5 SHIPPING CONFIRMATION: At the time of delivery of the order to our carrier we will send you confirmation of the shipment to the email address that you have facilitated when placing the order. In the confirmation of shipment we will indicate the corresponding tracking number so you can monitor it through the web of our carrier.
5.6 Delivery damage: The products are shipped in safe packaging. If at the time of delivery it is appreciated visible and clearly, without the need to manipulate the shipping packagings or the product themselves, which a product has defects caused by damage caused by transport or can be seen, in the same way, an error in the merchandise received, the client should contact our customer service +34 613 04 00 05 or emails, in order to urge the refund of the product or affected products and proceed to its replacement on the other in optimal conditions or, Make the price refund paid for it, as indicated in said email.
Likewise, if damage to the product are detected once the package is open, the packaging, the consumer and user must inform the seller of the lack of conformity within two months since he had knowledge of it in our customer service +34 613 04 00 05 or email Hello @MENORCAFLOWER.COM.
6. Prices and deadlines for the validity of the offers:
All prices exposed in the store HTTPS://MENORCAFLOWER.COM they include the VAT in force at the time of purchase. All prices consisting of the web are valid and will be expressed in the euro currency (€). Said expenses, unless expressly indicated otherwise, They include shipping, manipulation, wrapper, shipping insurance or any other additional services and annexed to the product or service acquired.
Tax on added value: In accordance with the provisions of Article 68 of Law 37/1992, of December 28, the Value Added Tax, the delivery of the products will be understood located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory Except Canarias, Ceuta and Melilla. The type of VAT applicable will be legally in force at all times based on the specific article in question. On requests to Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations In each of these territories.
The user will receive the order invoice to the email address provided by the user once the purchase is made.
The prices applicable to each product will be those published on the Web and applied automatically by the hiring process in the last phase of it.
In cases of promotions of limited duration, the discount of the promotion will be applied as long as the order has been registered during the promotion period.
The delivery mode is detailed is through the transport company (with the specifications that are detailed in section 5 of these General Conditions), collection points of the social address of Menorca Flower S.L. ,as detailed in paragraph 8 of these conditions.
The data recorded by the different payment methods are a test of the date on which financial transactions were made and will serve to determine if said order is subject to promotion.
For any information about the order, the user will be able to contact the provider or via email to the facilitated address
7. Forms of payment: [ADAPTAR AL SUPUESTO CONCRETO]
Next, we detail the available systems:
7.1 Payment by credit or debit card: The user must have a credit or debit card into force, where you must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa and MasterCard cards are accepted. Only payments with safe cards are accepted in which authentication of your identity is carried out as the card holder according to the method established by your bank, through secure e-commerce ("Verified by Visa" and "Mastercard SecureCode"). The order can not be taken into account and will not be processed until the payment has been authorized by your bank or cash.
The system named SSL (Secure Sockets Layer) is used, payment system in a safe environment since it allows the encryption of the information transmitted during the transaction, ensuring the confidentiality of it.
7.2 Payment by transfer or entry into account: At the time of completing the order, the user will receive the instructions with the account number to pay the order. It is essential that the assigned order number and the name of the user in the transfer order are clearly indicated. In order to confirm the order it will be necessary to perform it within 7 days, otherwise it will be canceled in our system.
7.3 PayPal: Once the purchase is finished, if this form of payment is chosen, the official PayPal website will be redirected where you can make the payment. Once the payment is made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the "Back to Web" button will return to the Web to see the order and be able to print it.
PayPal automatically codes confidential data with the help of the most advanced technologies available in the market. PayPal has its own privacy policies and Menorca Flower S.L. it does not have any kind of responsibility about them.
7.4 against reimbursement: The form of payment against reimbursement is exclusive for ordering of orders at the Menorca Flower store.
8. Right of withdrawal:
8.1 Right of withdrawal: The user has the right to exercise the right of withdrawal, and for this purpose, it has a period of 14 calendar days from the reception of the product, without penalty for its year; The refund should be made to the consumer of the total purchase amount, that is, the price of the product plus the shipping costs, within 14 days of the exercise of the right of withdrawal by the user / consumer. In relation to the shipping costs for the return of the products, they will be borne by the user-consumer. The exercise of the right of withdrawal is not subjected to any formalism. The consumer will only be responsible for the decrease in the value of the goods resulting from a manipulation of the same than the necessary as its nature, its characteristics or its functioning, without limited its right to the exercise of that. To carry out this right of withdrawal you can fill out this form contactWith your order number (to obtain the refund of the amount of the product / s within the maximum period of the fourteen (14) calendar days following the receipt of the order) next to your contact information. You can refer to via email hola@menorcaflower.com or by mail (by any means taken in law), always within 14 calendar days at receiving the order. As of this period, you can only request the return or change from / the products for technical reasons subject to the guarantee of said product / s.
You should return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an inappropriate use of the good or different from the own nature of it to the direction we have facilitated.
It is recommended to return on its original packaging, if it is not possible, the product could suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the items as well as the expenses derived from the shipment.
Whenever the products are returned within the period of 14 calendar days, without damage or wear marks and complying with the requirements established in this section, we will reimburse you the total amount of purchase.
Exceptions to the right of withdrawal: the right of withdrawal will not be applicable to the contracts referred to:
a) the provision of services, once the service has been fully executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that is aware that, once the contract has been fully executed by the employer, there will be Lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations of the financial market that the employer can not control and that may occur during the disigns period.
c) The supply of goods made according to the consumer and user specifications or clearly customized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sewn goods that are not suitable for being returned for reasons of health or hygiene protection and that have been despised after delivery.
f) The supply of goods that after its delivery and taking into account its nature have been mixed indisically with other goods.
g) The supply of alcoholic beverages whose price has been agreed upon at the time of the sales contract and that can not be delivered before 30 days, and whose actual value depends on market fluctuations that the employer can not control.
h) The contracts in which the consumer and user has specifically requested the employer to visit him to carry out repair or urgent maintenance operations; If, on that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the replacement parts used to carry out maintenance or repair operations, the right of withdrawal must be applied to these services or additional goods.
i) The provision of loud or video recordings or semi-detached computer programs that have been despised by the consumer and user after delivery.
j) The daily press provision, periodical publications or magazines, with the exception of the subscription contracts for the supply of such publications.
k) Contracts concluded through public auctions.
l) The supply of accommodation services for purposes other than to serve as housing, transport of goods, vehicle rental, food or services related to recreation activities, if the contracts foresee a specific date or execution period.
m) The supply of digital content that is not provided in a material support when the execution has begun with the prior express consent of the consumer and user with knowledge by which consequently loses its right of withdrawal.
8.2. Return by mistake on the order by Menorca Flower S.L. : When the product does not correspond to the order, due to an error attributable to the company, the user must communicate it by mail to the company as soon as possible; Menorca Flower S.L. you will run with the collection expenses of the product sent by error and delivery of the corresponding to the order made.
8.3 Checking the returns: The verification and checking of the refund object products will be in charge of Menorca Flower S.L. that, once in its facilities, it will verify that they are received by fulfilling all the requirements established in the section 9.1. In case of missing one of the elements, we will communicate in writing via email indicating the lacking content.
9. Reimbuish:
When the return is occurred (exerts with withdrawal) the amount paid for the product will be returned plus shipping costs. Return expenses will be borne by the consumer-user, the deadline to make the reimbursement will be at most within 14 calendar days and through the same means in which the purchase was made.
10. Applicable guarantees and after-sales services:
10.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in its description.
Satisfaction Guarantee: If at the time of receiving the product and, before exercising the right of withdrawal, the user does not convince you the purchase can opt for any of these options:
1. Redeem the product by a voucher of the same value to the purchased and returned product, to redeem it on the other of the same value (if the price of the product was superior to that of the Voucher, the user must pay the difference),
2. Change the article on the other, if the price of the product was superior to that of the changed product, the user must pay the difference.
10.2 Warranty in case of defective product: In case of defective product, Menorca Flower S.L. you must proceed with repair, replacement, reduction in the price or resolution of the contract (as appropriate), efforts that will be free for the user. Menorca Flower S.L. responds to the faults of conformity that are manifested within three years since delivery; The consumer - User must inform Menorca Flower S.L. of the lack of conformity within two months since he was aware of her.
11. Nullity and inefficiency of the clauses:
If any clause included in these General Conditions was declared, total or partially, null or ineffective, such a nullity or ineffectiveness will affect only that provision or to the part of it that is null or ineffective, the general conditions remains. In everything else, such a disposition being, or the part of the same as affected, by not setting.
12. Online litigation resolution (Online Dispute Resolution):
According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the user and the provider, without the need to resort to the courts of justice, through the intervention of a third party, called Litigation resolution agency, which acts as an intermediary between both. This organism is neutral and will dialogue with both parties to achieve an agreement, and can finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.
13. Applicable law and jurisdiction:
These conditions will be governed or interpreted according to the Spanish legislation in that which is not expressly established. The provider and the user agree on submitting any controversy that could arouse from the provision of the products or services subject to these conditions, to the courts and courts of the provider's address (if not considered as a consumer for the purposes of TRLGDCU) or of the User (if it is considered as a consumer for the purposes of TRLGDCU).
Our entity is adhered to confidence online (non-profit association), enrolled in the National Registry of Associations Group 1, Section 1, National Number 594400, CIF G85804011, Calle La Palma 59, Bajo A., 28015 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es). These general conditions are governed by Spanish law.
Likewise, in compliance with the provisions of the Law on Alternative Litigation Resolution, we inform consumers that, as an adhering entity and in the terms of the Code of Ethics, users can go to online confidence for the alternative resolution of any controversies (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If they refer to electronic transactions with consumers, or on data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of litigation on consumption. If the claims deal with digital advertising, or on data protection related to this area, they will be submitted to the jury of self-control advertising.
In addition, we remind you that you can access the online litigation resolution platform of the U.E.
following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. .
14. Applicable regulations:
These general conditions are subject to the provisions of:
European regulations that regulates electronic commerce:
• Directive 97/7 / EC on consumer protection on remote contracts (distance sales directive);
• Directive 2000/31 / EC on certain legal aspects of information society services, in particular electronic commerce in the internal market (directive on electronic commerce).
Spanish regulations:
• Law 3/2014, of March 27, which modifies the refused text of the General Law for the Defense of Consumers and Users.
• Law 7/1998, of April 13, on general conditions of hiring, and subsequent modifications,
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the treatment of personal data and the free movement of these data and by which Directive 95 is repealed. / 46 / EC (General Data Protection Regulation)
• Organic Law 3/2018, of December 5, of protection of personal data and guarantee of digital rights,
• Law 7/1996, of January 15, retail management, and
• Law 34/2002 of July 11, of Services of the Information and Electronic Commerce Society and subsequent modifications.
• Ethics of confidence online
15. Comments and suggestions:
Your comments and suggestions will be well received. Please send us such comments and suggestions through our contact form.
In addition, we have official claim sheets available to consumers and users. You can request them by calling the customer service +34 613 04 00 05 or through our contact form